Who the DPO is
The Data Protection Officer is the person appointed by Simplafy to act as the communication channel between the company, data subjects and the ANPD (Brazil’s national data protection authority). The DPO has the autonomy to receive, investigate and respond to requests without interference.
To get in touch: [email protected]
1. Responsibilities
- Accept complaints and communications from data subjects;
- Receive communications from the ANPD and take action;
- Guide employees and contractors on the practices to follow regarding data protection;
- Coordinate the response to incidents involving personal data.
2. How to get in touch
- E-mail (preferred): [email protected]
- Mail: SIMPLAFY LTDA — Attn: DPO — SAUS Quadra 4, Bloco A, Sala 513, Asa Sul, Brasília/DF — CEP 70070-938
- Online form: contact selecting "LGPD" as the reason
Please describe your request clearly and attach identification appropriate to the level of risk of the request.
3. What you can ask the DPO for
- Confirmation that processing exists;
- Access, correction, deletion and portability of your data;
- Withdrawal of consent;
- Information about data sharing;
- Reporting misuse;
- Reporting a security incident you have witnessed.
4. Response deadlines
| Type of request | Deadline |
|---|---|
| Confirmation that processing exists | 15 days |
| Access to data | 15 days |
| Correction, deletion, portability | 15 days |
| Complex cases | Justified extension, notified in writing |
5. What we do not handle through this channel
Technical support, billing and sales are not handled through the DPO channel. For any other matter, use [email protected] or the contact form.